GOOD TO KNOW

Your Questions Answered.

Everything you need to know about your private wellness experience, from personalized nutrition and at-home laboratory testing to supplements, wearable insights, and one-on-one care.

01 — THE PRIVATE PROGRAM

1.What is the Private Wellness Program?

2.How much does the program cost?

3.When will I receive my personalized wellness guide?

4.Who is this program designed for?

5.Is this a subscription?

02 — LABORATORY TESTING

6.Are laboratory tests included in the program?

7.Can I have my blood drawn at home?

8.Do I need to choose or arrange my laboratory tests myself?

9.Can I use laboratory results I already have?

10.Will you explain my laboratory results?

03 — PERSONALIZED NUTRITION

11.Will I receive a personalized nutrition plan?

12.Can you create menus for my private chef?

13.What if I don’t have a private chef?

14.Can you accommodate food allergies and dietary preferences?

15.Will I have to follow a restrictive diet?

04 — SUPPLEMENTS

16.Are supplements included in the program price?

17.Will you select specific supplements for me?

18.Do you manufacture your own supplements?

19.Can my supplements be delivered to my home?

20.What if I already take supplements or prescription medications?

05 — WEARABLE HEALTH DATA

21.Which wearable devices do you work with?

22.Do I need a wearable device to join?

23.What wearable data do you review?

24.How long does wearable data collection take?

25.How does wearable data improve my plan?

06 — PRIVATE 1:1 CARE

26.Will I work directly with Alena?

27.What does ongoing support include?

28.How quickly will I receive a response?

29.Can my plan be adjusted during the program?

30.Can I continue working with Alena after the program ends?

07 — ENROLLMENT & PAYMENT

31.How do I get started?

32.What happens after I enroll?

33.How soon can I start following my personalized plan?

34.Are payment installments available?

35.What is your cancellation and refund policy?

08 — PRIVACY & GENERAL QUESTIONS

36.Is my personal health information kept confidential?

37.Can I join if I have an existing medical condition?

38.Can I participate while pregnant or breastfeeding?

39.Will I see results in four weeks?

40.What if I have another question?

STILL HAVE QUESTIONS?

We’re Here to Help.

Didn’t find the answer you were looking for? Send us your question, and we’ll be happy to help.